But we want to talk to you a little more in depth about the advantages of implementing emotional intelligence in customer service. Customer service is what ensures that the customer has the most satisfactory shopping experience possible. The workers who are in charge of this sector have to transmit trust and create a bond with the client to retain them and increase their purchases . To do this, the implementation of emotional intelligence will make a significant difference and will be an advantage over competitors. Employees, in addition to knowing how to manage their emotions, must be able to manage those of customers.
The implementation of empathy is key, through listening and deep interest in solving the problems that your clients may face, you will create a bond and you will be able to south africa phone number list change their mood and degree of satisfaction. But it's important to know that you can't get too involved. You have to keep a certain distance from what is happening. You should not take the criticism and regrets of your clients to heart. Having that line clear will be vital for the success of care. Much of customer service is telematic , through tools such as virtual switchboards and call centers , so the sensations that customers will perceive will only be through communication.
From there, they look for people who are communicative and who know how to adapt to the client. To finish we want to mention that emotional intelligence can be worked on. It is true that there are people who bring these characteristics from home due to their personality or for any other reason, but in any case, it is necessary to know that these qualities can be formed from within the company through actions and plans. And you do you think? Do you think that emotional intelligence is key to business success? If you hear about WhatsApp business everything will be pink.